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PLEASE
NOTE:
GIFT CERTIFICATES
AVAILABLE!!!
Customer can look for what they want online, call, fax or email with
order, present gift certificate number and all is taken care of!
Certificates are in US funds, non-refundable, and extra amount left on
certificate after purchase will remain on account with us (not
refundable for money).
(Customer has 1 year from date of purchase to redeem)
We
ship TUESDAYS and THURSDAYS
when said items are in stock; otherwise you will receive an email
explaining we had to order your product in and will ship your order
in its entirety upon receipt to us of your backordered items.
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We ship...
and
 and Common Carrier for Large Freight Items
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THERE IS A $5.00 HANDLING CHARGE ADDED TO EACH ORDER
NO MATTER WHICH SHIPPING COMPANY WE CHOSE TO USE OR REGARDLESS OF WHERE
IT IS SENT; USA OR INTERNATIONAL. THIS COST IS INCLUDED IN YOUR
SHIPPING CHARGE IN THE SHOPPING CART!
Exception:
Tax is charged at 8.75% to the
State of New York orders.
We do
offer local FREE pick up ($5 handling fee still applies) from our
location (New York). Appointment MUST be made prior to pick up via email
(a confirmation will be sent back to confirm this date and time) and
payment MUST be paid BEFORE pickup... NOT AT PICK UP!
We ship USPS
internationally & FedEx in USA
where applicable or otherwise stated otherwise.
We ship USPS to Canada,
Int'l, PR, Alaska & Hawaii
We do not ship to PO
Boxes, FPO or APO addresses.
Must have a
physical street address for
USPS / FedEx to
ship to!
* When you order, please put
your Year, Make and Model name of your spa and your phone number in the NOTE
section of payment form for the shipper in case of problems with your
order or shipping!
Common Carriers
Most consumers are unfamiliar with the process of receiving shipments from common carriers. To ensure immediate enjoyment of our products, here are a few guidelines to follow.
When the carrier arrives you will have to:
Sign a receiving bill – also known as a Bill of Lading. This serves as documentation that the order has been received. This also serves as notice that the shipment has arrived complete and in good condition. It is your responsibility to take notice of any damage to the packaging however obvious or minor and document that on your receiving bill. The receiving bill also indicates how many pieces you will be receiving. Make sure you have the same number of items listed on that bill. If you do not have a matching count, this must be documented on the receiving bill. Packing lists are attached to every shipment.
If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Consumers have the right to refuse damaged shipments! When you refuse your shipment you must notify the company from which you originally placed your order.
All orders insured
for $500 or more WILL require a Signature. There is no way around
this, as this is a FedEx Policy, so please do not email us, asking
Shipping Company to leave package without signature if your package is
insured for $500 or more. Thank you for your cooperation.
FEDEX GROUND SHIPPING MAP
ESTIMATE DELIVERY TIMES:
Sorry....NO
PO's & NO COD's!!!!...Must Pay BEFORE SHIPPING!!!!
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thru
phone,
fax, email
or by mail*
or online using:
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(you do not have to
register with
Pay Pal to pay!!!)
We also
Money Orders,
Cashiers Checks, Personal / Business Checks
(Make checks
payable to: SOURCE ONE OUTLET,
Inc.
(Checks must clear before sending
(Up to 10 days!))
There is
a $30 fee for returned checks!
(Orders will not be
shipped until after check is received and cleared!)
No Credit Card
is Charged until item(s) are ready to ship!
(Exception: Custom orders such
as covers or deposits made for special ordered products)
Please NO
Cash!
(except on local pickups)
ALL
Currency is U.S. dollars ( USD $ )
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*For
those of you who do not want to order online:
You can
call or
fax,
email
or mail (pdf file-use Adobe Reader
to view)
("free"
download) →
Download order form, fill
out
form, including
credit card /check info right online, hit
submit to send via email, or print out to fax or mail.
Click
here for offline order form!
WARRANTY:
There are no warranties on Electrical Products.
- Absolutely NO RETURNS on Electrical parts! - NO EXCEPTIONS!
Manufacturers warranties
on any other products....
Customer
must
contact each corresponding manufacturer...
Any other warranties are manufacturers warranties and are to be
handled with the manufacturer, NOT Source One Outlet, Inc.
We do not issue warranties!
SPA COVER Manufacturer WARRANTY
(click here)
SPA COVER PURCHASES:
RETURNS
RETURNS ARE ACCEPTABLE ONLY ON UNWORKABLE OR BROKEN ITEMS
DUE TO FAULT OF SELLER (or
by previous
arrangement between buyer and seller);
NOT
DUE TO SHIPPING DAMAGE!
INSURANCE IS INCLUDED IN SHIPPING COST TO GET YOUR MONEY BACK DUE TO
DAMAGED SHIPPED GOODS AT THE FAULT OF THE SHIPPING COMPANY. You
should contact the shipping company on your shipping label (or contact
us) for the shipping company information to file a claim and get your
money back. This is your responsibility; and not that of our
company. To replace the cost of damaged items, filing a claim with
the shipping company is something
YOU MUST
do. You can repurchase your items with us and file a claim to
recoup your monies of the previous items.
This policy is strictly
enforced.
You
must contact us prior to returning (within 14 days)
for an APPROVED RGA number and IF approved, there is a
25% restocking fee for approved returns.
Shipping and handling
are not refundable.
Custom made products such as Spa Covers are NOT
returnable except for damaged covers and must be within 72 hours of receipt
due to damage. Must contact us within 72
hours of receiving product that you are claiming damage on. We
highly suggest you open box and inspect cover while shipping company is
still there to inspect for any damage before you sign for
delivery.
THERE ARE ABSOLUTELY NO RETURNS or
WARRANTIES ON
ANY
ELECTRICAL PART....(Pumps, topsides, heating elements, spa paks
etc....)
SORRY , NO EXCEPTIONS!!!!
Contact Us for any further information.
If a product is out
of stock when ordered, customer will be notified and told the
approximate time for product to be in stock, providing it is still
available and given the choice to 1.) hold order until in, 2.) replacement given
(if available) or 3.) cancel order.
Customer
will not be charged for
item until it is shipped.
Privacy
Policy:
At Source One Outlet,
Inc., we are committed to protecting your privacy. You are welcome to
visit our website anonymously. Personal information is only collected
when you place an order or request information. We use the information
we collect to process orders and to provide a more personalized shopping
experience. When you order, we
need to know
your name (as it appears on card), e-mail address, billing
and/or shipping address, phone number, credit card number, and
expiration date. This allows us to process and fulfill your
order and notify you of your order status. In summary, the information
we collect makes shopping at source1outlet.com possible and enables us
to enhance your overall shopping experience.
Disclaimer:
We
are not responsible for typographical errors.
Prices subject to change at any time. Source
One Outlet, Inc. cannot guarantee product availability and will offer
replacement, Back Order Status or cancellation of order if this occurs.
Source One
Outlet, Inc. reserves the right to limit quantities.
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